Privacy policy

Last updated: 4 October 2026. This notice explains how DESIGN at 32 handles personal information when you use this website or contact the studio.

Who we are

DESIGN at 32 is the data controller for the personal information covered by this notice. You can contact us at 32 High Street, Storrington, Pulborough, West Sussex RH20 4DU, by telephone on 01903 741004, or by email at enquiries@designat32.co.uk.

The information we collect

When you make an enquiry through this website, we collect the information you choose to provide: your name, email address, telephone number, project type, project notes and preferred contact method. If you contact us by telephone or email, we also receive the information you provide in that communication. The website and its hosting services may process limited technical information needed to deliver, secure and diagnose the service, such as an IP address, browser information and request logs.

How and why we use your information

We use enquiry details to respond to you, understand your requirements, discuss a potential project and, where you ask us to, take steps towards providing our services. We rely on our legitimate interests in responding to enquiries and operating the business, and on taking steps at your request before entering into a contract. Where the law requires us to keep or disclose information, we process it to meet that legal obligation. We do not use website enquiries for unrelated marketing without your consent.

Who receives your information

We use trusted service providers to host and operate this website and to store enquiries securely. They may process information only as needed to provide those services. We may also disclose information where required by law, to protect legal rights, or in connection with the sale or transfer of the business. We do not sell personal information.

How long we keep it

We keep personal information only for as long as it is reasonably needed to respond to your enquiry, manage any resulting project, meet legal and accounting obligations, and resolve possible disputes. We securely delete or anonymise information when it is no longer needed.

International transfers

Some website service providers may process information outside the United Kingdom. Where this happens, we require an appropriate safeguard recognised by UK data protection law, such as UK adequacy regulations or approved contractual protections.

Cookies and third-party content

The site may use technology that is strictly necessary for security and operation. The contact page contains an embedded Google map; visiting that page may allow Google to receive technical information and apply its own privacy terms. We will ask for consent before using any non-essential cookies where consent is required.

Your data protection rights

Under UK data protection law, you may have the right to ask for a copy of your personal information, to have inaccurate information corrected, to have information erased, to restrict or object to its use, and to receive certain information in a portable format. Where processing relies on consent, you may withdraw that consent at any time. These rights are subject to legal conditions and exceptions. Contact us using the details above to make a request.

Questions and complaints

Please contact us first if you have a question or concern about how we use your information. You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator, at ico.org.uk or by telephone on 0303 123 1113.

Changes to this notice

We may update this notice when our services or legal obligations change. The latest version and its update date will always appear on this page. This notice is intended to reflect the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations, and relevant amendments made by the Data (Use and Access) Act 2025.